Arrival/Departure or Check-in/Check-out

The rooms are ready for occupancy from 15:00.

On the day of departure, we kindly ask you to vacate the room by 11:00 a.m. and to hand in the room key at the reception. If you would like to leave before 7:00 a.m., please settle your bill by 8:00 p.m. the day before.

Allergy sufferers

Please contact reception (tel. 8) if you need special bedding or are dependent on certain foods.

Pharmacy

The nearest pharmacy (Europa-Apotheke) is opposite the hotel (Tel. 0211-496910).

Doctor

Outside normal opening hours:

Emergency practice Düsseldorf, Florastraße 38, 40217 Düsseldorf, Tel. 0211-9867555.

During normal opening hours:

Speak to us at reception or contact:

Dr. Schaudig, Duisburger Str. 25, tel. 0211-490071.

Lift

There is a lift in the main building. Please do not use the lift in case of fire for safety reasons. There is no lift in the Dependance.

Exhibitions etc.

Current information is available at the reception (Tel. 8).

Bar

Our cosy hotel bar is at your disposal around the clock.

Duvets/Pillows

Would you like an extra duvet/pillow? Please contact the reception (tel. 8).

Ironing Board and Iron

Please report to the reception (Tel.8). We have an extra ironing room for this purpose.

Fire

In case of fire, a loud siren will sound. In this case, please contact the reception (tel. 8) immediately.

Emergency Exits

In each room there is a plan of the emergency exits and escape routes in case of fire. Please look carefully at the escape routes. Never use the lift in the event of an accident.

Photocopies / Scanning

Possibility at the reception (tel. 8).

Leisure

In our foyer we have various flyers and brochures with information about Düsseldorf.

Hairdresser

There are several hairdressing salons in the immediate vicinity of the hotel. Please contact the reception (tel. 8).

Breakfast

A rich breakfast awaits you in our breakfast room in the main house on the 1st floor.

Mondays – Fridays from 07:00 to 10:00.

Saturdays and Sundays from 07:00 – 10:00.

TV Channels

NumberChannelNumberChannel
1ARD  HD45BVN TV
2ZDF HD46Russia Today
3WDR Köln47CCTV F
43 Sat48CCTV News
5Arte HD49CCTV9 Documentary
6RTL50Algerie 3
7Sat 151ARD -Alpha
8Pro Sieben52Kabel Eins Doku
9VOX53Pro7 MAXX
10RTL 254rbb Berlin
11Kabel Eins55RTL Nitro
12Tele 556RTLplus
13Super RTL57SAT.1 Gold
14KIKA58SR Fernsehen
15Sport 159Dkultur
16Eurosport Deutschland60DLF
17ONE61Dradio Dok Deb
18Phoenix62Dradio Wissen
19Tagesschau 2463RNE Radio 1
20ZDF info64RNE Radio 3
21ZDF neo HD65RNE Radio 4
22MDR S-Anhalt66RNE Radio 5
23NDR FS HH67RNE Radio Clasica
24SWR Fernsehen BW HD68RNE Radio Exterior de Espana
25HR Fernsehen69radioBERLIN 88,8
26BR Fernsehen Süd70Antenne Brandenburg
27DMAX71Bayern 1
28n-tv72BR-KLASSIK
29N2473Bremen Eins
30DW74hr-iNFO
31DW Arabia 275hr1
32CNN Int.76Kulturradio
33BBC World77MDR AKTUELL
34Bloomberg Europe TV78MDR KULTUR
35CNBC Europe79N-JOY
36Al Jazeera English80NDR 1 Nieders.
37RAI News 2481SWR3
38Euro News821LIVE
39TV5 Monde Europe83WDR 2
40France 2484WDR 3
41France 24 (English)85WDR 4
42France 24 (Arabic)86WDR 5
43 TVE International Europa87WDR Funkhaus Europa
44 Canal 24 horas

Garage

See parking spaces

Money and Valuables

For insurance reasons, we kindly ask you not to leave any valuables, jewellery or money open in your room. We cannot be held liable for lost valuables in your room. Please use the safe in your room (adjoining building) or leave your valuables in the safe at the reception (main building).

Luggage service

If your suitcase is too heavy, we will be happy to help you. Just give us a call at reception (Tel. 8).

Drinks

Water, cola and wine, nuts and chocolate are in the room and in the minibar. Please fill in the minibar slip and hand it in at reception on your departure. The minibar is refilled daily. Other drinks are available in our bar next to the reception.

Front Door/Room Key

Our reception is staffed mondays to fridays from 7am to 3pm. Please take the key with you all the time when leaving the house during your stay.

Hotel

The hotel has 44 rooms, 23 single and 21 double rooms. In the main house there are 27 of the rooms, the breakfast room (1st floor) and the reception. The annexe has 17 rooms.

Dogs

Please do not take your dog into the breakfast room.

Hygiene Products

Speak to us at reception. See toiletries.

Internet – Wifi

You can get Wifi free of charge at our hotel. You can get the access code at the reception (Tel.8).

Pillows/Blankets

Would you like additional pillows/blankets or allergy pillows or blankets? Please let the reception know (Tel.8).

Credit Cards

In addition to EC card payment, we accept VISA, EURO-/MASTERCARD, American Express, Diners Club, JCB, Discovery.

Chargers / Adapters on Request

We have a small selection of chargers available at reception (tel. 8).

Night Entrance

The entrance door is locked at night. The bell (night bell) is located on the right side of the main entrance. The night porter will open the door for you.

Sewing Service

Button off? – No problem. You will usually find someone in our house who can help you. For larger repairs, we can recommend a nearby tailor.

Emergency Exits

Please note the information on your room door.

Public transport

There are numerous bus stops in the immediate vicinity of the hotel. Information and timetables are available at the reception (Tel. 8).

Trade fair / city centre

Messe Nord entrance: U78, direction “Messe/Merkur Arena”, from the “Nordstraße” stop.
Messe Ost entrance: Bus 722 in the direction of “Messe-Kongresszentrum”, from the “Venloerstraße” stop to “Messe Ost” or “Messe-Kongresszentrum”.
City centre and main station: U78, direction “Düsseldorf Hauptbahnhof” or U79, direction “Düsseldorf-Universität”, from stop “Nordstraße” to “Heinrich-Heine-Allee” or “Düsseldorf Hauptbahnhof”.
Bus 721 from stop “Münsterstraße-Feuerwache” to terminal stop “Düsseldorf Flughafen-Terminal A/B/C.”. (journey time 15 minutes). The bus stop is 600m away from the hotel.

Parking Spaces

We offer parking spaces in the neighbouring multi-storey car park Nordstraße at a special price of 11.00 €/night or 45.00 €/week, payable on departure at the hotel. The multi-storey car park is approx. 300m from the hotel. The reception (Tel. 8) will be happy to help you.

Mail

The letterbox is located directly in front of the hotel. You can buy stamps at the reception.

Smoking

Our entire hotel is non-smoking.

Smoke Detector

Our hotel is equipped with smoke detectors. If the smoke detectors sound an alarm, please report it to us immediately (Tel. 8).

Cleaning/Chemical Cleaning

Cleaning:

There are laundry bags in your wardrobe for the laundry to be handed in at reception. Please refer to the list for prices.

If you hand in your laundry at reception by 09:00 on weekdays, you will receive it back one day later during the day. We are unable to offer this service at weekends. The hotel is not responsible for shrinkage, discolouration or if items are not colour fast.

Dry cleaning:

There are laundry bags in your wardrobe for laundry to be dropped off at reception. Please refer to the list for prices.

If you hand in your laundry at reception by 09:00 on weekdays, it will be returned to you the following day. We are unable to offer this service at weekends. The hotel is not liable for shrinkage, discolouration or if the items are not colourfast.

Umbrellas

You can borrow umbrellas free of charge at the reception. In the interest of the other guests, please return the umbrellas after use.

Reception

Our reception is staffed monday to fridays from 7am to 3pm. You can reach the reception from your room by telephone on “8”.

Safe

The rooms in the annexe have an electric safe in the wardrobe, which can be locked with a number code (see instructions). In the main house you can leave your valuables at the reception.

Shoe Polish Machine

Please use the shoe polish machine in the main building (2nd floor) to the left of the lift door.

Taxi

The reception desk (tel. 8) will be happy to take your advance order.

Phone/Fax

Telephone number: +49 (0)211 499192

Fax number: +49 (0)211 4910402

For security reasons, it is not possible to have someone call you directly in your room.

We will take your incoming calls at reception and then gladly connect you to your room. If you tell your caller your room number, we can put the call through at short notice. You can reach reception under the number “8”.

For outgoing calls, please dial “0” for an extension.

Toiletries

Have you forgotten your comb, toothbrush or other hygiene items? No problem. We have these items ready for you at the reception (tel. 8).

Wake-Up Call

We will be happy to wake you up. Please inform the reception (Tel. 8) of your wake-up wish.

Linen Change

The bed linen is changed every three days. Would you like the bed linen to be changed more frequently? Please contact us (Tel. 8).

Valuables

Please keep your money and jewellery either in your room safe or put them in the safe at reception.

Newspapers and Magazines

A selection of daily newspapers is available free of charge at reception and in the breakfast room. A selection of magazines is also available at the reception.

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